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Good sales man skills come to handy in a Live Chat. Talking with the visitor, understanding him, making him realize his need and telling about various options, and ultimately offering your product- all this generates sales. Act as a professional salesman in Live Chat and you will definitely get your results.
If you are dealing with someone who is in disagreement over a comment of yours, you can remedy the situation very cleanly by being polite and asking them why they disagree. Now, if you are in the wrong over your comment, then be cordial and quick to apologize about what was said. These are two effective ways to diffuse a potential “flame war” between you and other chatters over something very trivial.
-> Never type in Capital letters as it seems you are yelling and looks rude. You should type in lower case letters with properly spelled words.
-> Also another thing to keep in mind is that – never ask personal questions. You don’t have the right to know everything about them. Remember that you are talking to real people who have feelings just like you and you should respect them well.
-> There is noting more annoying than receiving long - 200 words messages; where the writer could have consolidated to a couple of sentences. Try to be as simple and concise as possible.
and More ... coming soon..........